Shipping Protection

Circooter Shipping Protection

 

Worry Free Delivery Powered by Seel

From rugged trails to city streets, your Circooter is built for tough conditions—and your delivery should be just as secure. 🛴
Add shipping protection at checkout to cover your order from dispatch to delivery.

Circooter partners with Seel, a global logistics protection provider, to safeguard your order against unexpected shipping issues.
Dedicated support is provided for customers who purchase Seel shipping protection.

 


1. What This Protection Covers

Shipping protection is an optional service available at checkout that protects your order against common shipping risks, including:

  • Package loss
  • Shipping-related damage
  • Unexpected delivery delays

It offers a faster, more direct compensation process without long courier investigations.

 


2. Built for High-Value, Heavy-Duty Gear

Circooter scooters are powerful, all-terrain machines. Their size and value make secure delivery essential.

With shipping protection, you get:

  • Coverage on high-value orders
  • Faster compensation decisions
  • A dedicated claim channel
  • No back-and-forth with shipping carriers

A small fee at checkout protects your entire order.

 


3. The Three Core Protections

Package Loss

Your order is considered lost when:

  • Domestic orders show no delivery or tracking updates for 30+ days
  • Cross-border orders show no updates for 60+ days
  • Or the carrier confirms the package as lost

Compensation:
Up to 100% of the product value
(excluding shipping fees and protection cost)

 


Shipping Damage

If your scooter is damaged during transportation:

  • Submit the claim within 7 days of delivery
  • Provide photos of outer packaging and demaged product

Compensation:
Partial or full refund depending on damage severity.

 


Delivery Delay

If the delivery takes longer than expected:

  • Domestic orders: not delivered within 10 days after shipment
  • Cross-border orders: not delivered within 30 days

Compensation:
Fixed delay compensation provided by Seel.

Delay compensation does not affect future loss or damage claims.

 


4. Simple Claim Process

Submitting a claim takes only a few minutes:

  1. Visit the Seel Resolution Center
  2. Enter your order details
  3. Choose the issue type
  4. Upload supporting photos or documents
  5. Submit the claim

Most claims are reviewed within a few business days.

 


5. Claim Time Windows

Issue Type Claim Window
Loss Once loss conditions are met
Damage Within 7 days after delivery
Delay Within 90 days after payment

 


6. Purchase & Activation Rules

Please review before adding protection:

  • Available only during checkout
  • Cannot be added after shipment
  • Protection activates once the order ships
  • Non-refundable after activation

 


7. Delivery Inspection Tips

To ensure fast claim approval:

  • Check the package upon delivery
  • Photograph any visible damage before opening
  • Keep the box, labels, and packaging
  • Record an unboxing video if possible

 


8. Support

If you need help:

  • Circooter Support: order and shipping questions
  • Seel: claim review and compensation

Our team is ready to assist with any required documentation.