Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
About Circooter
Why choose Circooter Electric Scooters?
Circooter is dedicated to creating high-performance, all-terrain electric scooters specifically designed for adults. Choosing Circooter means choosing power, reliability, and safety — all backed by a brand that focuses on professional engineering and real-world riding experience.
Why is Circooter considered the best electric scooter for adults?
Circooter stands out as one of the best electric scooters for adults thanks to its powerful performance, all-terrain capability, and solid build quality.
Equipped with a high-torque motor, long-range battery, and robust suspension system, it delivers smooth and stable rides on both city streets and off-road trails. The extra-wide deck and 330 lbs weight capacity provide excellent balance and comfort for adult riders, while safety features like dual disc brakes and bright lighting systems ensure confidence on every trip.
Whether for daily commuting or weekend adventures, Circooter offers a perfect blend of power, safety, and durability that few brands can match.
Why does Circooter currently have only a few product models available?
Circooter’s limited number of models is the result of a focused and professional product strategy. Rather than releasing many similar scooters, Circooter carefully designs and engineers each model to meet the needs of adult riders seeking power, safety, and durability.
Does Circooter sell products in other countries?
Yes. In addition to our main U.S. store, Circooter also operates an independent website in Canada — circooter.ca — offering local pricing, shipping, and customer support tailored to the Canadian market.
We are gradually expanding our international presence to serve more riders around the world. Circooter’s goal is to make premium all-terrain electric scooters accessible to global riders, ensuring consistent quality, safety, and service no matter where you ride.
Buying
Can I get some discouncts?
Yes, you can learn about our discount events from the announcement bar and homepage, and our website guarantees the lowest prices available online during the same period--don’t miss out!
Are there any extra discounts for big deal / secondary purchase?
Yes, we will offer more surprise discounts to repeat customers and those with large orders! Please consult our customer service to claim your exclusive discount code!
Are there any extra discounts for students and military?
Yes, students and military can click here to verify identity and get exclusive discounts.
How can I find the most suitable scooter for me?
Click here to do a quiz and find the most suitable one!
Shipping & Return
Can my products be delivered to all regions of the United States?
No, we currently do not offer shipping to Hawaii or Alaska. We apologize for any inconvenience caused.
How long will it take to get my orders?
It depends on where you are. Scooters processed here will take 2-5 business days to arrive (most orders can be delivered within two days). Accessories and replacements will take longer to be delivered. Delivery details will be provided in your confirmation email.
How do I track my order?
Once you place an order, you will receive an email from us with the corresponding order inquiry method and order tracking. You can check your order progress at any time.
How can I cancel my order?
You may cancel your order free of charge within 90 minutes of placing it. You can complete the cancellation directly through your account or via the order confirmation page.
After the 90-minute period has elapsed, you will no longer be able to cancel your order, as it will already be processed for shipment.
Can I make address/order modifications?
We are unable to make any modifications or changes to an order once it has been placed. If you wish to make any changes you may cancel your order and place a new order with the correct information.
What if the E-Scooter is arrived with missing accessories or broken parts?
Please take a photo and send to Circooter Support Team by sending email. Circooter Support Team will reply you soon and send correct accessory or part replacement.
How do I return my order?
To begin the return process, please visit our return policy. Contact us via Phone Call or E-mail to start return.
About Scooters
How to install my new scooter?
You may look up to the manual and follow the steps to install. And Click here to watch the installation video.
How to start my first ride safely?
You may look up to Safety to know some basic knowledge for safe riding. Wish you a smooth and safe ride!
Is the tire replaceable and how to replace the tire?
Yes, the tire is replaceable. Please contact Circooter support team for more information or search the video "How to replace the offroad tire" in YouTube instead.
Why does the display an error code?
If you see any error code above, please contact Circooter Support Team to remove the error code.
Why are there braking noises?
It usually means your disc brake tilts which causes friction noise. Please see the "Disc Brake Adjustment" section in the manual. If you still have problems, please contact us for help.


